Frequently Asked Questions
For the safety of our patients and community, we are working to keep patients at home who do not need to be seen in person to avoid community spread of COVID-19. Below are common questions our patients are currently asking:
Q. Is Stellis Health open?
A. Yes! All 3 clinics are open to care for you, just in a different capacity. Depending on your medical need, we are offering care remotely and in person.
Q. What should I do if I have symptoms of COVID-19?
A. If you are experiencing fever and/or respiratory symptoms, please call one of our clinics prior to coming in. Nursing staff will discuss your symptoms and concerns with you over the phone to determine your next steps for care. We are here to help!
Q. Can I be tested for COVID-19?
A. COVID-19 testing is available for symptomatic patients and under certain circumstances for asymptomatic patients when appropriate (examples include: pre-ops; health care worker in congregate setting; at the request of an employer; or when involved in protests, vigils or neighborhood events). A video visit is required beforehand. For more information on how to determine if you should get tested, click here. Testing is available curbside at Stellis Health – Buffalo Clinic with an appointment.
Q. Do you offer COVID antibody testing to determine past illness with COVID?
A. Yes, the lab test is available by appointment within Stellis Health – Buffalo Clinic. This test is appropriate for anyone who had fever, respiratory or other symptoms consistent with COVID illness and symptoms were resolved at least 3 weeks ago. A video visit with one of our providers is required to determine if you are an appropriate candidate for testing. Testing is available for current and new patients of Stellis Health. Call us to speak to one of our scheduling specialists.
Q. Is COVID-19 testing covered by insurance?
A. If you are concerned about your coverage for these charges, please check with your insurance prior to scheduling. If you still have questions, please feel free to call our business office at 763.684.3760.
Q. I don’t have the technology for video visits, what other options do I have for virtual care?
A. We also offer scheduled phone and online E-visits for medical needs that can be met without coming in to the clinic.
Q. Am I still able to see a provider in person?
A. Yes, if you have a medical need that cannot be met remotely, our providers and staff will work with you for an office visit. Please note that visits such as physicals, well-child checks, DOT exams, etc. must be scheduled in person and we will resume scheduling these after June 1.
Q. Are you limiting visitors in your clinics?
A. Yes. To reduce the risk of spread of COVID-19 and to keep people safe, we are limiting visitors to only those who are essential for the patient’s physical or emotional well-being and care. One visitor is allowed for OB ultrasound appointments.
Q. What other safety measures are you taking at your clinics?
A. In addition to limiting visitors, Stellis Health:
- Screens all employees, providers, patients and visitors for fever and/or respiratory symptoms at the front door
- Designated a separate entrance and exam rooms for patients with symptoms of COVID-19
- Established a drive-up area for COVID-19 testing separate from standard clinic operations
- Rearranged common areas to promote physical distancing
- Increased available hand sanitizer throughout our clinics
- Offers video visits to reduce the number of people in clinic
- Provides masks for all employees and providers. If you do not have a mask upon arrival, once will be provided for you.
Q. My child is due for their well-child check, can I make an appointment?
A. Yes, if your child is under 2 years old or if they are due for an essential vaccine they can have their well-child check at the clinic. We will resume scheduling preventative visits for older children who do not meet these criteria after June 1.
Q. I’m due for a mammogram, is this something I can come in for?
A. Routine screening mammograms will resume on May 18, 2020 at both our Buffalo and Monticello clinics. Diagnostic mammograms are being performed at our Buffalo Clinic. Call us if you have questions.
Q. Is your Urgent Care still open?
A. Yes! Urgent Care is available at our Monticello and Buffalo Clinics from 12pm-8pm Monday-Thursday, 12pm – 5pm on Friday, and from 8am-4pm Saturday and Sunday.
Q. Am I able to have my Medical Wellness Visit?
A. Yes, at this time you may have your Medicare Wellness Visit done through a scheduled video visit. If you do not have the capability for a video visit, in-person Medicare Wellness appointments are being scheduled after June 1.
Q. Can I still get product from the Medical Skin Care Center?
A. Yes! Call 763.684.3700 to place your order and pay over the phone using a credit card. Your order will be delivered to your vehicle curbside at our Buffalo Clinic. Just give us a call when you arrive.
Q. When are you going to be open evenings again?
A. Like many businesses, we shortened our operating hours as a response to COVID-19. This was temporary and we resumed evening hours at our Buffalo and Monticello clinics Monday-Thursday starting May 4, 2020.
Q. I’m due for my annual physical, can I be seen for that right now?
A. Our goal these past few months was to keep patients who were due for preventative visits at home to avoid community spread of COVID-19. We will resume scheduling preventative visits like these after June 1.
Q. What if I’m unable to pay my bill due to temporary loss of income?
A. We need to hear from you in order to make payment arrangements. Please call our business office at 763.684.3760. We are happy to work with you during this time.
Q. Where can I find the latest information on Minnesota’s response to COVID-19?
A. The Minnesota Department of Health’s website has the most up-to-date information:
Not finding your answer here? Call one of our clinic locations below: