COVID-19 Frequently Asked Questions
For the safety of our patients and community, we are working to keep patients at home who do not need to be seen in person to avoid community spread of COVID-19. Our clinics and urgent care remain open for you, just in a different capacity as we respond to COVID-19.
Below are common questions our patients are currently asking:
Q. When will the COVID-19 vaccination be available?
A. The COVID-19 vaccine will be distributed in phases. Public Health has begun vaccinating health care workers as part of the phased approach to vaccination. CDC has changed its guidance and is now recommending patients over the age of 65 be vaccinated. However, Minnesota is still vaccinating health care workers and has not yet been allocated enough vaccine to begin vaccinating the public on a large scale. Minnesota Department of Health (MDH) has control over Minnesota’s vaccine supply and distribution. Stellis Health continues to take guidance from MDH. We know we will be a vaccine site – but we do not yet know when we will get vaccine, how much we will get, and who we will be authorized to provide it to. Because the time frame for vaccine distribution remains unknown, Stellis Health will not be scheduling vaccine appointments or maintaining waiting lists. Stay tuned to MDH website (COVID-19 Vaccination Page) for the most current information regarding the MN vaccine rollout. If you are on social media, consider following MDH, your county public health department (links to Wright and Hennepin), your local pharmacy and Stellis Health for future updates.
Q. What should I do if I have symptoms of COVID-19?
A. If you are experiencing fever and/or respiratory symptoms, please call one of our clinics prior to coming in. Nursing staff will discuss your symptoms and concerns with you over the phone to determine your next steps for care. We are here to help!
Q. Can I be tested for COVID-19 at Stellis Health?
A. Due to the current high demand, we are not able to provide testing for asymptomatic patients in a timely manner. Effective immediately, COVID-19 testing is available at Stellis Health for symptomatic patients only. A video visit is required beforehand. For more information on how to determine if you should get tested, click here. Testing is available curbside at Stellis Health – Buffalo Clinic with an appointment.
Q. Where else can I be tested for COVID-19?
A. The closest in-person saliva testing sites are in Brooklyn Park at 8085 Brooklyn Blvd. or in St. Cloud’s River’s Edge Convention Center at 10 Fourth Ave South. Appointments are recommended, but walk-ins are allowed. Results are available in 24-48 hours. For a complete list of testing locations in Minnesota and options for saliva testing at home, click here to visit the Minnesota Department of Health website.
Q. Do you offer COVID antibody testing to determine past illness with COVID?
A. Yes, the lab test is available by appointment within Stellis Health – Buffalo Clinic. This test is appropriate for anyone who had fever, respiratory or other symptoms consistent with COVID illness and symptoms were resolved at least 3 weeks ago. A video visit with one of our providers is required to determine if you are an appropriate candidate for testing. Testing is available for current and new patients of Stellis Health. Call us to speak to one of our scheduling specialists.
Q. Is COVID-19 testing covered by insurance?
A. If you are concerned about your coverage for these charges, please check with your insurance prior to scheduling. If you still have questions, please feel free to call our business office at 763.684.3760.
Q. Is Stellis Health open?
A. Yes! All 3 clinics are open to care for you, just in a different capacity. Depending on your medical need, we are offering care remotely and in person. As our staff resources become more restricted, we remain open but are temporarily changing our operating hours so that we can continue to deliver excellent care to our communities.
Q. I don’t have the technology for video visits, what other options do I have for virtual care?
A. We also offer scheduled phone and online E-visits for medical needs that can be met without coming in to the clinic.
Q. Am I still able to see a provider in person?
A. Yes, if you have a medical need that cannot be met remotely, our providers and staff will work with you for an office visit. Please note that visits such as physicals, well-child checks, DOT exams, etc. must be scheduled in person.
Q. Are you limiting visitors in your clinics?
A. Yes. To reduce the risk of spread of COVID-19 and to keep people safe, we are limiting visitors to only those who are essential for the patient’s physical or emotional well-being and care. One visitor is allowed for OB ultrasound appointments.
Q. What other safety measures are you taking at your clinics?
A. In addition to limiting visitors, Stellis Health:
- Screens all employees, providers, patients and visitors for fever and/or respiratory symptoms at the front door
- Designated a separate entrance and exam rooms for patients with symptoms of COVID-19
- Established a drive-up area for COVID-19 testing separate from standard clinic operations
- Rearranged common areas to promote physical distancing
- Increased available hand sanitizer throughout our clinics
- Offers video visits to reduce the number of people in clinic
- Provides masks for all employees and providers. If you do not have a mask upon arrival, once will be provided for you.
Q. My child is due for their well-child check, can I make an appointment?
A. Yes, we resumed scheduling preventative visits for children.
Q. I’m due for a mammogram, is this something I can come in for?
A. Routine screening mammograms resumed in May at both our Buffalo and Monticello clinics. Diagnostic mammograms are being performed at our Buffalo Clinic. Call us if you have questions.
Q. Is your Urgent Care still open?
A. Yes! Effective December 7, 2020, Urgent Care is available at our Buffalo Clinic from 10am-5pm Monday-Friday, and from 8am-4pm Saturday and Sunday. We have temporarily closed our Monticello Urgent Care location effective December 7, 2020. As our staff resources become more restricted, we are temporarily changing our operations so that we can continue to deliver excellent care to our communities.
Q. Am I able to have my Medical Wellness Visit?
A. Yes, at this time you may have your Medicare Wellness Visit done through a scheduled video visit or in-person visit.
Q. Can I still get product from the Medical Skin Care Center?
A. Yes! Call 763.684.3700 to place your order and pay over the phone using a credit card. Your order will be delivered to your vehicle curbside at our Buffalo Clinic. Just give us a call when you arrive.
Q. When are you going to be open evenings again?
A. Like many businesses, we temporarily shortened our operating hours as a response to COVID-19. This is temporary and we will re-evaluate our operations in mid-January.
Q. I’m due for my annual physical, can I be seen for that right now?
A. Our goal these past several months was to keep patients who were due for preventative visits at home to avoid community spread of COVID-19. We resumed scheduling preventative visits like these on June 1.
Q. What if I’m unable to pay my bill due to temporary loss of income?
A. We need to hear from you in order to make payment arrangements. Please call our business office at 763.684.3760. We are happy to work with you during this time.
Q. Where can I find the latest information on Minnesota’s response to COVID-19?
A. The Minnesota Department of Health’s website has the most up-to-date information:
Not finding your answer here? Call one of our clinic locations below: